Frequently Asked Questions

We are confident you will love your products from Far & Away. We have listed a list of questions that may help you with any issues that may arise.

In the case that your question is not answered below, feel free to shoot us a message through our contact form and we will get back to you within 24 hours. 

Products

1. Can I use your ceramics in my dishwasher?

Yes, our ceramics are 100% microwave, dishwasher, and oven safe up to 220 C/428 F. 

2. Will your plates fit in my dishwasher?

The height of the rim of our plates are 2cm (3/4in). They should fit in most dishwashers in the bottom rack. To be 100% certain, you should measure the width of the slots in your dishwasher.

3. Do your ceramics scratch?

No, our ceramics are designed to be durable and long-lasting. All matte and semi-matte ceramics are susceptible to temporary marks after heavy use. These can be removed easily with a gentle cleanser.

4. Do your ceramics contain any lead or heavy metals?  

No. Our Ceramics are free of lead and other harmful metals and chemicals.

Shipping

1. When will you ship pre-orders? 

Our pre-ordered ceramics will ship in January 2020.

2. Where do you ship?

Currently, we ship to the US, Canada, Australia, EU, Norway, and Switzerland. 

3. Will I be charged any VAT, duty, or import taxes?

For customers in the US, European Union, Australia, and Canada. We ship from local warehouses so our customers will not be liable for any duties or taxes. For customers from other countries, you may be subject to additional duties or taxes upon receiving the product - we are not responsible for these charges.

4. What if my products are damaged upon arrival?

We want you to be 100% satisfied with your Far & Away products. If anything in your order arrives damaged, drop us a line via our contact form and we will send you replacements free of charge.

Returns & Exchanges 

1. What is your return policy? How do I return my products?

We will happily accept returns within 30 days of receiving your product. Reach out via our contact form to submit a request.