Frequently Asked Questions
We are confident you will love your products from Far & Away. We have listed a list of questions that may help you with any issues that may arise.
In the case that your question is not answered below, feel free to shoot us a message through our contact form and we will get back to you within 24 hours.
1. Can I use your ceramics in my dishwasher?
Yes, our ceramics are 100% microwave, dishwasher, and oven safe up to 220 C/428 F.
2. Will your plates fit in my dishwasher?
The height of the rim of our plates are 2cm (3/4in). They should fit in most dishwashers in the bottom rack. To be 100% certain, you should measure the width of the slots in your dishwasher.
3. Do your ceramics scratch easily?
No, our ceramics are designed to be durable and long-lasting. All matte and semi-matte stoneware ceramics are susceptible to temporary marks of residue left behind by the stainless steel silverware after heavy use. These can be removed easily with a gentle cleanser such as Barkeeper's Friends or a baking soda and water mixture. Older, worn out silverware will leave marks easier.
4. Do your ceramics contain any lead or heavy metals?
No. Our Ceramics are 100% free of lead and other harmful metals and chemicals.
1. Where do you ship?
Currently, we ship to the European Union, United Kingdom, and Switzerland.
2. How long does shipping take?
It typically takes between 2-5 business days for you to receive your order.
3. How does Brexit affect delivery?
For our customers in the United Kingdom, we've been extra working hard to resolve the issues caused by Brexit. We've manage to set up a fulfillment centre to ensure the best purchasing experience going forward. This means no import duties and additional VAT, it's like you are purchasing from a UK business.
4. Will I be charged any VAT, duty, or import taxes?
For customers in the European Union and United Kingdom. We ship from local warehouses so our customers will not be liable for any duties or taxes. For customers from other countries, you may be subject to additional duties or taxes upon receiving the product - we are not responsible for these charges.
5. What if my products are damaged upon arrival?
We want you to be 100% satisfied with your Far & Away products. If anything in your order arrives damaged, drop us a line via our contact form and we will send you replacements free of charge.
Returns & Exchanges
1. What is your return policy? How do I return my products?
We will happily accept returns within 30 days of receiving your product. Reach out via our contact form to submit a request.