ReturnsWe want you to be 100% happy with your products from Far & Away.
If you are unhappy with your products, you can return or exchange your products within a 30 day period from the date when you received it.
Just shoot us a message over on our contact form with your request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and please note the customer will need to pay for shipping.
Gift cards are non-refundable.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.